Before Shipping
Customers are allowed to make the following changes to their orders before the order is shipped out:
1. Change the shipping address
2. Change the size/color of the product
3. Exchange product with those of the same item(s) amount
4. Partial/Full cancellation of order
After Shipping
1. Customers are not allowed to make any changes to their orders after we have shipped out the order.
2. In case of a failed delivery due to reasons caused by the customer(such as wrong address, consignee unvaiblable, customers refuse to accept package, didn’t collect package by deadline, ect), we will refund the items price only or the shipping fee will be charged for re-delivery.
3. In case of a failed delivery due to circumstances not caused by the customer, the refundable amount will be based on the following two cases:
A: If the customer purchased shipping insurance, we will refund the items amount and the original shipping cost.
B: If the customer did not purchase shipping insurance, we will refund the items amount only.
4. There will be No refund if the logistics show that the package was delivered.
After Delivery
1. Customer can apply for a return or exchange of the products within 30 days from the day of receipt. Kindly note that we do not support return or exchange applied after 30 days.
2. We do not support return or exchange of products purchased on Flash Sale, Free Gift, Swimsuits and Clearance items.
3. In case of a return, the customer is responsible for the return shipping fee and the original shipping fee is non-refundable.
Refunds
Refund is made to the same account used by the customer to pay for the order.
1. Refund made through PayPal will show up on your Paypal account within 48 hours after processing.
2. For purchases made with your credit/debit card, the refund can take 7-14 working days to show up on your credit/debit card.
